Management is task-based, while Leadership is behavior based. Surprisingly, few organizations spend much time or focus on the understanding or application of basic behavioral science. Today’s workforce is no mere tool of production. The employee has become a liberated person, demanding rights, job satisfaction, and input into the job. Leaders have had to develop an increased awareness of human performance as a critical factor in the equation of the balance sheet. The ability to produce repeatable patterns of behavior is of critical importance. In order for success, leaders must be able to predict, control and modify behavior when necessary.


Old approaches to managing people in modern organizations are no longer adequate. For instance, the assumption that happy employees are productive employees has not been borne out by research or common practice. Managers often feel employees want and are motivated by security, wages and working conditions. But employees often rate appreciation, being informed and sympathetic help on personal problems as being more motivating.


All behavior is a function of their antecedents or consequences. Effective leadership must be able to identify these contingency relationships in order to direct, control or create behaviors that have mutual benefit for the employee and the organization. The 2 day experiential Behavior Management workshop is designed around the identification and application of behavioral skills and motivational techniques that are critical in leading today’s multi-generational workforce.



  • Understanding the Behavioral Science foundations of Maslow, Herzburg, Thorndyke.
  • Train Participants how to identify and predict their own cognitive behaviors as well as those of others with regard to thinking, learning, and problem solving.

  • Separating “Symptoms” from “Causes”.

  • Establish approaches for identifying what motivates subordinates.

  • Applying Leadership Spans of Control

  • Managing Operant and Respondent behavior.

  • Using Positive and Negative Reinforcement

  • Shaping Behavior

  • Making Performance Matter (using Participant “real time” situations)

Behavior Management
leadership training and development