"The Accountability for Results" is a 2 day workshop that focuses on specific sets of behaviors and techniques applied consistently to achieve results and resolve underperformance. The workshop enables any leader to translate the concept of accountability into measurable results through the identification of performance

cause/effect, and the application of situational power and influence. The highly interactive course uses role plays, case studies and video vignettes to bring the concepts to life and generate lively discussion among participants.

 

 

WORKSHOP OBJECTIVES

 

Establishing Performance Goals

• What is a performance management system?

• Translating organization goals into individual performance goals

• Common goal-making mistakes

• Writing performance standards

• Creating the action plan

 

Proactive Coaching

• Benefits of proactive coaching

• The process of making observations and giving feedback

• Watch your language: Incorporating your body language into your message

• Characteristics of quality feedback

• Practice: Conduct a quick coaching session

 

Measuring and Evaluating Performance

• Benefits of a measurement and evaluation system

• Establishing measurements

• How to reward performance goals that are met or exceeded

 

Recognizing Performance Gaps

• Benefits to addressing performance problems

• Defining performance problems

• Establishing consequences for nonperformance

• Four steps in progressive discipline

 

Successful completion of this course will increase your knowledge and ability to:

• Understand the elements of an effective performance management system

• Help employees create individualized performance goals

• Provide clear direction so that employees know what is expected of them

• Offer ongoing feedback for positive guidance and improvement

• Develop credible measurements that impact results and have meaning for employees and the organization

• Follow a fair and objective plan for progressive discipline when performance problems haven’t been solved through other

 

 

Underperformers